Feb 7

If you ever enter online casino forums, you’ll see that most players’ complaints concern two things – payouts and customer support. The things that really matter to players are speed and efficiency of payouts and the ability to contact the support team without jumping through a series of ever-more complicated hoops.

When choosing an online casino to play your favourite games at, look into their support channels before you sign up.

Many sites these days offer some method of contact which is available 24 hours a day, 7 days a week. (Does this include Christmas Day, I wonder?) Since gaming is a global business, it makes sense to make customer service representatives available throughout the day. It’s also very gratifying to find that you can call in the evening or on weekends, since most people are too busy at work during the day to deal with any issues that have cropped up whilst playing poker online.

By far the best option for customer support is live chat – click on the icon and someone from the online casino responds immediately. You can then have a conversation, Instant Messenger-style, in real time. They may not be able to deal with your problem on the spot, but at least you have been heard and have logged your complaint.

You can usually also contact the team via email, however, you may face a frustrating wait until the support team answers your mail – if you get a reply at all.

And of course, there’s the good old-fashioned telephone. Although you don’t really want to call transatlantic, and have to figure out the time difference, there is certainly something to be said for getting a real live human on the phone to deal with a problematic issue, especially if it involves a large sum of money. Look for online casinos that provide a toll-free phone number.

If you have a problem with a casinos that is not resolved, or you cannot contact the customer support team after repeated attempts, report them to the Online Casinos Scam Alert site, and get them blacklisted. It’ll make you feel better, and will stop others from falling into the same trap.

Most online casinos are reputable and reliable, but some offer better service than others. Read site reviews, and post your own, both for positive and negative experiences.

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Tags: Arizona Casinos, customer support team, online casinos, playing poker online

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Feb 6

Online casinos take security very seriously. If you think of the biggest, burliest bouncers standing at the door of your local casino, ready to sling out anyone acting suspiciously, and most probably give him a beating, online casinos have a lot more problems to deal with, but also more sophisticated tools.

Advances in technology mean that casino security is tightened all the time, adding layer upon layer of encryption and security code, to ensure that your money ends up only in your account, and that nobody can cheat at your poker game.

But however high the techies build their security fences, the hackers are always one step behind, with ever-taller ladders just waiting to pounce.

Many online casinos use SSL encryption, short for Secure Sockets Layer. This is a protocol to send documents over the net in a secure, private manner, by encrypting the data. You can check that a site is using SSL because it will begin with https: and not http: You can also look out for the padlock symbol on the status bar at the bottom of your browser.

Several recent scandals have highlighted the problems faced by online casino security, with winners being disqualified after tournament cheating was exposed. The editor of Bluff was recently disqualified from a Full Tilt Poker tournament after it was revealed that he had been ‘ghosting’ – he sold his account to another player half-way through the tournament. He was disqualified and forfeited the money. Other players have been barred for multi-accounting. These sorts of issues are very hard to monitor, but online casinos are doing their best to improve their methods of detection.

One of the best ways to ensure that your finances are secure online is to make use of one of the designated deposit methods to fund your player account. Don’t take funds directly from your bank account, but rather using an intermediary, like Neteller or Firepay, keeping your cash safe. As an extra measure, many casinos make a history of your transactions available, so you can easily track your money movements.

It’s essential to choose a casino site that you trust, with a solid reputation. Since you are entrusting them with your hard-earned cash, you need to be confident that they will perform the desired service to your satisfaction. Compare sites before you pick one, and check out OCSA – online casinos scams alerts – to find out which are blacklisted and which sites are recommended.

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Tags: Arizona Casinos, casino security, online casinos, poker game, poker tournament

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