If you ever enter online casino forums, you’ll see that most players’ complaints concern two things – payouts and customer support. The things that really matter to players are speed and efficiency of payouts and the ability to contact the support team without jumping through a series of ever-more complicated hoops.
When choosing an online casino to play your favourite games at, look into their support channels before you sign up.
Many sites these days offer some method of contact which is available 24 hours a day, 7 days a week. (Does this include Christmas Day, I wonder?) Since gaming is a global business, it makes sense to make customer service representatives available throughout the day. It’s also very gratifying to find that you can call in the evening or on weekends, since most people are too busy at work during the day to deal with any issues that have cropped up whilst playing poker online.
By far the best option for customer support is live chat – click on the icon and someone from the online casino responds immediately. You can then have a conversation, Instant Messenger-style, in real time. They may not be able to deal with your problem on the spot, but at least you have been heard and have logged your complaint.
You can usually also contact the team via email, however, you may face a frustrating wait until the support team answers your mail – if you get a reply at all.
And of course, there’s the good old-fashioned telephone. Although you don’t really want to call transatlantic, and have to figure out the time difference, there is certainly something to be said for getting a real live human on the phone to deal with a problematic issue, especially if it involves a large sum of money. Look for online casinos that provide a toll-free phone number.
If you have a problem with a casino that is not resolved, or you cannot contact the customer support team after repeated attempts, report them to the Online Casinos Scam Alert site, and get them blacklisted. It’ll make you feel better, and will stop others from falling into the same trap.
Most online casinos are reputable and reliable, but some offer better service than others. Read site reviews, and post your own, both for positive and negative experiences.
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Tags: customer support team, online casinos, playing poker online